Terms and Conditions
Last Updated: [23 Feb 2026]
These Terms and Conditions govern the use of the website and services provided by Hollitravels LTD (“we”, “us”, “our”).
By using our website or engaging our services, you agree to these Terms.
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1. Company Information
Hollitravels LTD is registered in England and Wales.
Company Number: 14610135
Registered Office:
The Glade Business Center
Unit 8b Eastern Avenue
West Thurrock
Grays
United Kingdom
RM20 3FH
Email: support@hollitravelltd.co.uk
Phone: +44 20 4515 1932
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2. Nature of Services
Hollitravels LTD operates as an independent travel consultancy.
We provide:
• Travel advice
• Destination guidance
• Itinerary planning
• Travel recommendations
• Consultation services
We do NOT:
• Sell airline tickets directly
• Act as a tour operator
• Process flight or hotel payments through this website
• Act as a government authority
Where appropriate, we may introduce clients to third-party travel providers. Any booking contracts are made directly between the client and the relevant third-party supplier.
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3. Website Use
By using this website, you agree:
• Not to misuse the website
• Not to attempt unauthorised access
• Not to use content for unlawful purposes
All content remains the intellectual property of Hollitravels LTD.
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4. Consultancy Fees and Payments
Where consultancy fees apply:
• Fees will be clearly agreed before service begins
• Payment terms will be confirmed in writing
• Consultancy fees are for professional advice and planning services
Unless otherwise agreed, consultancy fees are non-refundable once the consultation service has been delivered.
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5. Third-Party Providers
If we introduce you to airlines, hotels, visa agencies, or tour providers:
• We are not responsible for their services
• Their own terms and conditions apply
• Any booking contract is between you and the third party
We accept no liability for acts, errors or omissions of third-party suppliers.
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6. Client Responsibilities
You agree to:
• Provide accurate information
• Ensure travel documents (passport, visa) are valid
• Comply with entry requirements of destination countries
• Obtain appropriate travel insurance
We are not responsible for losses resulting from incomplete or incorrect information provided by you.
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7. Limitation of Liability
To the fullest extent permitted by law:
• We are not liable for indirect or consequential losses
• We are not responsible for flight cancellations, delays, or changes
• We are not responsible for visa refusals
• We are not liable for losses caused by third-party providers
Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded under UK law.
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8. Cancellations
If you cancel a consultation:
• Cancellation terms will depend on the stage of service provided
• Consultancy fees may be non-refundable once work has commenced
Any third-party booking cancellation terms are governed by the supplier’s own policies.
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9. Force Majeure
We are not liable for failure to perform services due to circumstances beyond our control, including:
• Natural disasters
• Government restrictions
• Pandemic-related disruptions
• Travel bans
• Airline strikes
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10. Intellectual Property
All website content, text, logos and branding are the property of Hollitravels LTD and may not be copied or reproduced without permission.
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11. Data Protection
We process personal data in accordance with UK GDPR.
Please refer to our Privacy Policy for full details.
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12. Complaints
If you are dissatisfied with our services, please contact:
support@hollitravelltd.co.uk
We aim to respond within a reasonable timeframe.
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13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
